Lifeclock One User manual

FAQ (Frequently Asked Questions)

Read the list of app/firmware releases

Android beta app – latest update

Here is the list of currently known issues and workarounds with the Lifeclock One:

Update mode triggered unexpectedly.

The Lifeclock One may unexpectedly switch to software update mode. If that happens you will see an animation like the one above. To exit software update mode:

1. Hold down the bottom right button until the animation turns off. Your Lifeclock One is now turned off.

2. To turn it back on, hold down the bottom right button for 5 seconds and your Lifeclock One will turn back on.

If that doesn’t work (i.e. you turn it on and the Lifeclock One update animation is still there) go to your app and select ‘About’ – Exit Update Mode and this should return the watch to normal.

My Lifeclock One turned off unexpectedly.

Your Lifeclock One may turn off unexpectedly. To turn it back on, hold down the bottom right button for 5 seconds to turn it back on.

Buttons stop responding.

Your Lifeclock One may stop responding. This may be because it has unexpectedly shut down. To turn it back on, hold down the bottom right button for 5 seconds to turn it back on.

I need to re-pair my Lifeclock with a new/different phone.

You cannot have your Lifeclock One paired to two devices at the same time. If you want (or need) to pair your Lifeclock One with a new/different device:

  1. Remove the Bluetooth pairing on your phone. Visit Settings, Bluetooth, select ‘Lifeclock XXXXX’ and remove/forget the connection.
  2. On your Lifeclock One, perform a factory reset – press the bottom button five times, then the top button three times – the watch will say ‘RESET’ – press the bottom button to initiate the factory reset.
  3. Install the app on your new device and go through the setup process – you will be able to pair your Lifeclock One with your new device.

If you hit any snags going through this process, let us know.

Automatic brightness mode isn’t working on my Lifeclock One

This is a known issue and we are working towards a fix. Turn Auto Brightness off and manually change the brightness by either using the companion app or on the device itself. See the manual for more details.

I am using my Lifeclock One without being paired to a phone (radio off) and the time precision seems to be off – the time seems to be losing a few seconds every few hours.

This is a known issue and we’re working towards a fix.

The compass is all over the place showing weird numbers that keep changing.

This is a known issue and we’re working towards a fix.