Read the Lifeclock One User manual

Click here to read the FAQ (Frequently Asked Questions)

Here is the list of currently known issues and workarounds with the Lifeclock One:

Update mode triggered unexpectedly.

The Lifeclock One may unexpectedly switch to software update mode. If that happens you will see an animation like the one above. To exit software update mode:

1. Hold down the bottom right button until the animation turns off. Your Lifeclock One is now turned off.

2. To turn it back on, hold down the bottom right button for 5 seconds and your Lifeclock One will turn back on.

My Lifeclock One turned off unexpectedly. 

This is a known bug and we’re working to fix it. Your Lifeclock One may turn off unexpectedly.

To turn it back on, hold down the bottom right button for 5 seconds to turn it back on.

Buttons stop responding.

There is a known bug where the buttons on your Lifeclock One will stop responding. There are two variations of this bug:

1. Random shutdown. The Lifeclock One may shut down unexpectedly. To turn it back on, hold down the bottom right button for 5 seconds to turn it back on.

2. Button lockup: The button handler inside the Lifeclock One has locked up and the watch is not responding to button presses. If your watch is paired with a phone, open the app and confirm it’s connected to the watch. Change the brightness setting and you should find button presses working again. If your watch is not paired with a phone, and holding down the bottom right button for 5 seconds doesn’t work, then you need to reset the watch by plugging in the charger. Simply connect the charging cable and the Lifeclock will do a soft reset and the buttons will be back to normal.